Home Support Service

After Sales Service

 

V&T Drive Service Express is a quick and easy portal for submitting both warranty covered and fixed price repairs of your V&T products.

1. Service:

1), The detailed defective description, serial number of product and photo of product must be sent back to V&T for evaluation accordingly.

2), V&T Drive shall analyze the defective reason and decide whether it is caused by quality problem of product or by improper operation of user.

3), V&T Drive shall suggest which parts of products should be replaced. In case of quality problem, V&T shall replace a new product for defective one which power rating is under 5.5KW within warranty time. For the product which power rating is 7.5KW and above, V&T shall offer spare parts including control board, power board, fan or other related parts which are necessary for repairing product free of charge.

4), V&T Drive warranty do not cover damages resulting from inappropriate storage, incorrect installation, improper maintenance and bad environment beyond environmental requirement.

5), V&T Drive is not responsible for modifications, reworking, disassemble without our permission.

2. Warranty time 

15 months from shipping date of the products. Then extended warranty to 18 months, then 10% extra of the total value of the goods is acceptable and necessary.

3. Technical Support  

V&T Drive have a strong R&D and QC department and capable after-sale service team. You can call us or send email to us directly