After-sales Service

VTdrive  Service Express is a quick and easy portal for submitting both warranty covered and fixed price repairs of your VTdrive products.

1. Service

1) The detailed defective description, error code, photo of wiring, photo of nameplate, photo of fault part, photo of site must be sent back to VTdrive for evaluation accordingly.

2) VTdrive  shall analyze the defective reason and decide whether it is caused by quality problem of product or by improper operation of user.

3) VTdrive shall suggest which parts of products should be replaced. In case of quality problem, VTdrive shall replace a same product for defective one which power rating is under 7.5KW within warranty time. For the product which power rating is 11KW and above, VTdrive shall offer spare parts including control board, power board, fan or other related parts which are necessary for repairing product free of charge.

4) VTdrive  warranty do not cover damages resulting from inappropriate storage, incorrect installation, improper maintenance and bad environment beyond environmental requirement.

5) VTdrive  is not responsible for modifications, reworking, disassemble without our permission.

2. Warranty Time 

18 months from shipping date of the products.

3. Technical Support  

VTdrive  have a strong R&D and QC department and capable after-sale service team. You can call us or send email to us directly.